The 7-day trial comes first

Every plan starts with a 7-day trial. Your card is pre-authorized at signup for verification only — no subscription charge is taken while the trial runs. Cancel before the trial ends and you are never billed, so there is nothing to refund.

Day-8 charge disclosure

When the 7-day trial ends, your card is charged automatically on day 8 for the first month: Starter $19, Growth $49, or Pro $99 (USD, plus applicable tax). The subscription then renews monthly on that date until you cancel.

We email reminders on day 5 and day 6 with the exact amount, the charge date, and a one-click cancel link, so the charge is never a surprise.

How to cancel in one click

• In the app: Account settings → “Cancel trial” or “Cancel subscription”. Effective immediately.
• From email: click “Cancel trial” in any reminder email — no sign-in needed.
• Cancelling stops all future charges. You keep access until the end of the period you already paid for.

When we refund

• Accidental renewal: contact us within 7 days of a charge you did not intend and have not meaningfully used (no posts published in that billing period) and we refund it in full.
• Duplicate or double charge: refunded in full, always.
• Extended outage: if a GentoPost failure prevented publishing for a significant part of a billing period, we refund or credit that period pro rata.
• Charges you cancelled before but were billed anyway: refunded in full.

When we do not refund

• Partially used months after normal use — cancel instead and keep access until the period ends.
• Failures caused by a connected network rejecting, rate-limiting, or suspending your account.
• Accounts terminated for abuse, spam, or attempts to bypass trial limits.

How to request a refund

Email support@gentopost.com from your account email with the charge date and amount. We reply within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days depending on your bank.